unolia

Terms of Service

The Terms of Service translated into English are provided for informational purposes for the English-speaking public.
Only the French version holds contractual value. See the French version

Article 1. Identity, scope, and acceptance

1.1. Publisher. Unolia is operated by Eser DENIZ, a French sole trader located at 10 chemin du Bergeron, 27930 Huest, France, SIREN 801 040 338, SIRET 801 040 338 00023, hereinafter "Unolia" or "we".

1.2. Business and consumer customers. The Service is open to natural or legal persons acting for professional purposes and to Consumers. A person who creates a Workspace for an organization warrants that they have authority to bind that organization. A Consumer Customer represents that they are an adult with capacity to contract. Provisions of the Contract expressly reserved for professionals do not apply to Consumers. Nothing in the Contract deprives a Consumer of the rights they hold under the mandatory provisions of the French Consumer Code, which prevail in case of conflict.

Article 2. Definitions

  • Acceptance: creating an account, using the Service, or purchasing a subscription constitutes unconditional acceptance of the Contract. The Customer should retain a copy. The French version is authoritative.
  • Customer means the person or organization that owns a Workspace, whether acting for professional purposes or as a Consumer.
  • Consumer means any natural person acting for purposes outside their trade, business, craft, liberal, or agricultural activity.
  • Contract means these General Terms of Service, the pricing schedule shown at the time of an order, and, where applicable, any quotation or any document to which they refer, to the exclusion of the Customer's own general terms. If they conflict, a signed quotation prevails, followed by these Terms and then the pricing schedule.
  • User means a natural person authorized to access a Workspace.
  • Workspace means an isolated team environment containing its Users, Projects, Connected Services, and Customer Data.
  • Project means the logical grouping in Unolia of resources related to a Customer website or activity.
  • Service means the Unolia application, web interfaces, API, MCP server, synchronizations, automations, and related features.
  • Connected Service means a third-party service connected to Unolia by the Customer, such as a registrar, DNS provider, host, source code platform, monitoring service, email platform, or Slack workspace.
  • Customer Data means information imported, created, calculated, or stored on behalf of the Customer in its Workspace.
  • Credentials means passwords, API keys, OAuth tokens, webhook secrets, SSH keys, and other access methods.

Article 3. Description of the Service

3.1. Overview. Unolia centralizes technical and financial information about the Customer's websites and digital services. Depending on the plan and Connected Services, the Service may in particular:

  • synchronize domains, DNS zones, records, certificates, and propagation information
  • inventory servers, websites, environments, deployments, and software versions
  • link Git repositories, commits, pipelines, dependencies, security alerts, and version history
  • centralize monitoring, incidents, and availability data
  • import, estimate, enter, and allocate costs, licenses, invoices, and renewals
  • manage members, roles, access, and differences between desired and observed permissions
  • detect issues and propose or run fixes
  • run scheduled and event-triggered automations
  • expose information and selected actions through an API and MCP server for tools and agents selected by the Customer

3.2. Plans. Features, member limits, permissions, automation frequencies, and history retention vary by plan. The limits shown on the pricing page and in the interface at the time of purchase apply.

3.3. Indicative results. Diagnostics, cost estimates, currency conversions, automatic matches, security alerts, suggestions, and third-party data are provided as assistance. They may be incomplete, delayed, or inaccurate. The Customer must verify information before making a technical, financial, or security decision.

3.4. No professional advice. Unolia does not provide legal, accounting, tax, financial, or certified cybersecurity advice.

3.5. Technical requirements. The Service is used online through a recent version of a mainstream web browser with JavaScript enabled and an Internet connection. The API and the MCP server require a client that supports HTTPS and, for the MCP server, the Model Context Protocol. Unolia supplies the updates needed to keep the Service in conformity during the Contract. The Customer is responsible for its own equipment, connection, and third-party software.

3.6. Beta and preview features. A feature identified in the Service as beta, preview, experimental, or early access is provided for evaluation. It may be incomplete, change without notice, or be withdrawn. It is not covered by any availability, retention, or performance commitment, and the Customer uses it at its own discretion. For a Consumer Customer, this Article applies without prejudice to Article 15.6.

Article 4. Account, Workspace, and members

4.1. Accurate information. The Customer and Users provide accurate, complete, and current information. Unolia may request reasonable evidence to verify the identity, authority, or security of an account.

4.2. Security. Each User must use an individual account, protect their Credentials, and enable available security measures where appropriate. Sharing a personal account is prohibited. Any suspected unauthorized access must be reported without delay to support@unolia.com.

4.3. Administrators. The Workspace owner and administrators manage invitations, roles, permissions, third-party connections, subscriptions, and deletions. The Customer is responsible for acts performed by authorized Users to the extent permitted by law.

4.4. Access scope. Some Connected Services do not allow Unolia to technically limit a token to the exact desired scope. The Customer must select least-privilege Credentials and review imported resources. Unolia applies selections and limitations available in the Service but does not change the scope granted by the third-party provider.

Article 5. Connected Services and external operations

5.1. Authorization. By connecting a third-party service, the Customer authorizes Unolia to use the supplied Credentials to read, synchronize, create, modify, or delete resources according to enabled features and requested actions.

5.2. Services currently supported. Depending on available features, Unolia may connect in particular to AWS, Bunny.net, Cloudflare, DigitalOcean, Gandi, GitHub, GitLab, IONOS, Laravel Cloud, Laravel Forge, Mailgun, Namecheap, Oh Dear, OVHcloud, Ploi, Porkbun, Slack, Vultr, and Bento. Other services may be offered as manual sources or added later.

5.3. Third-party terms. The Customer retains a direct contractual relationship with each Connected Service. The Customer must comply with the terms, licenses, quotas, and policies of those third parties. Unolia is not a reseller or guarantor of those services unless expressly stated.

5.4. External changes. A fix, access change, deployment, DNS operation, monitoring action, or automation can have a real effect in a third-party system. Where the interface requires confirmation, the Customer must review the preview before confirming. The absence of an additional confirmation for an action authorized through an automation, token, or access level does not remove the Customer's responsibility to configure that scope carefully.

5.5. Revocation. The Customer may disconnect a provider or revoke its Credentials with the third party. Some remote cleanup operations, such as deleting a webhook, may depend on the continued validity of the Customer's permissions.

5.6. Consequences at Connected Services. Fees invoiced by a Connected Service, resources created, modified, or deleted, interruptions, and any other effect produced in a third-party system by an action requested by the Customer, one of its Users, a token, an automation, or an artificial intelligence agent connected by the Customer are borne by the Customer. To the extent permitted by law, Unolia is not liable for them unless the action executed differs from the action requested or authorized because of a defect attributable to Unolia.

Article 6. API, MCP, automations, and artificial intelligence

6.1. Tokens and clients. API and MCP access is limited by Workspace, role, plan, and granted scopes. The Customer must protect tokens as passwords and revoke them when no longer required.

6.2. Artificial intelligence tools selected by the Customer. Unolia provides an MCP server but does not require a particular artificial intelligence model. When a Customer connects a third-party agent or model to Unolia, data returned by MCP tools may be transmitted to that third party by the software selected by the Customer. The Customer must assess that third party's terms and privacy policy before granting access. An action triggered through the MCP server by such an agent is deemed requested by the Customer, which remains responsible for the scopes it grants and for supervising the agent.

6.3. MCP logs. Unolia logs MCP tool calls for security, traceability, and diagnostics. Tool names, the actor, the outcome, and a limited summary of arguments may be retained. Keys identified as sensitive are redacted and values are truncated. The Customer must nevertheless avoid sending secrets in fields not intended for them.

6.4. Automations. The Customer defines triggers, frequency, inputs, secrets, and the safety level of its automations. It reviews automations before activation and monitors their results. An automation may remain paused when confirmation or input is required.

Article 7. Free trial and subscription

7.1. Trial. A new Workspace may receive a fourteen-day free trial unless the interface states otherwise. The trial emulates selected Business plan features, with a member cap and trial-specific historical retention. No payment card is required unless clearly stated before activation.

7.2. End of trial. At the end of the trial, paid features become unavailable unless the Customer purchases a subscription. The trial does not automatically become a paid subscription without a Customer order.

7.3. Subscription per Workspace. One subscription covers one Workspace. A User may belong to several Workspaces, each with its own subscription.

7.4. Order. An order becomes binding when the Customer selects a plan, accepts the price, and confirms payment. An email or in-app confirmation summarizes the subscription.

7.5. Consumer right of withdrawal. A Consumer Customer has fourteen days from the purchase of a subscription to withdraw without giving a reason. They exercise this right by sending the form in the Annex, or any other unambiguous statement expressing their decision to withdraw, to support@unolia.com. Before confirming the order, the Consumer expressly requests, through a choice distinct from the order confirmation, that the Service start before the end of the withdrawal period, and acknowledges that they then owe the amount proportional to the Service provided until they communicate their decision to withdraw. Unolia confirms the order, that request, these Terms, and the withdrawal form to the Consumer by email on a durable medium. If the Consumer withdraws within the period, Unolia refunds the balance within fourteen days of receiving the withdrawal decision, using the same payment method as the order unless the Consumer expressly agrees to another method.

Article 8. Price, payment, and invoicing

8.1. Price. Prices are stated in euros. For a Consumer Customer, the total price including all taxes is shown before order confirmation. Where Unolia benefits from the French VAT exemption, the invoice states that VAT is not applicable under Article 293 B of the French General Tax Code. Otherwise, legally applicable taxes are added as required by law. Applicable prices, taxes, and billing intervals are shown before order confirmation.

8.2. Payment. Unless a quotation or invoice states otherwise, subscriptions are payable immediately when ordered and on each renewal date. No discount is granted for early payment. Payments and payment methods are processed by Stripe. Unolia receives information needed to manage the order, such as payment status, customer identifier, and billing information, but does not receive the full card number.

8.3. Renewal. Monthly and annual subscriptions are renewed by tacit renewal. Consequently, absent cancellation in accordance with Article 9.2, the Customer recommits for a period identical to the one initially subscribed: a monthly subscription is tacitly renewed for one (1) month, and an annual subscription is tacitly renewed for one (1) year.

The saved payment method is charged at the start of each period. For a Consumer Customer, where required by law, Unolia sends a written reminder of the possibility not to renew the subscription before the non-renewal deadline.

8.4. Plan changes. A plan change may take effect immediately or at the next renewal as shown before confirmation. Prorated amounts, credits, seat restrictions, and retention consequences are displayed in the interface. When a plan change shortens retention, Unolia provides a seven-day grace period for export before excess history is deleted.

8.5. Invoices. Electronic invoices are available in the interface and may be sent to addresses configured by the Customer.

8.6. Late payment. For a professional Customer, late amounts automatically accrue interest at the European Central Bank rate for its most recent refinancing operation plus ten percentage points, without falling below three times the French statutory interest rate. A fixed recovery fee of EUR 40 is also due from a professional Customer for each unpaid invoice, without prejudice to documented additional recovery costs. For a Consumer Customer, unpaid amounts bear only the interest and costs provided by law, after formal notice. Unolia may suspend paid features after an unanswered notice.

Article 9. Term, cancellation, and plan-based retention

9.1. Term. The Contract starts when these Terms are accepted and continues while an account or Workspace remains active. Each subscription continues for its selected period.

9.2. Subscription cancellation. The Customer may cancel the subscription at any time from the interface, through an online cancellation feature that is directly and easily accessible. Unless otherwise shown before confirmation, cancellation takes effect at the end of the current commitment period (at the end of the one (1) month period for a monthly subscription, and at the end of the one (1) year period for an annual subscription). Amounts already invoiced are not refunded except where required by law, where the withdrawal right in Article 7.5 is exercised, or for an error attributable to Unolia.

9.3. Live data and history. Projects, providers, and resources making up the live workspace remain available during the subscription. Cost, activity, automation, synchronization, monitoring, issue, version, and MCP history is retained according to the plan, currently 30 days, 182 days, 365 days, or 1,095 days. The trial uses a 90-day window. When a Workspace no longer has an active trial or subscription, plan-based pruning pauses and its history remains frozen until reactivation or deletion of the Workspace by its owner. Limits displayed in the Service prevail if changed in accordance with Article 18.

9.4. Workspace without a subscription. After a trial or subscription ends, Unolia may limit synchronization and actions. The Customer remains able to retrieve data for the period and through the procedure in Article 9.5.

9.5. Export and data retrieval. The Customer may use available exports during the Contract or send an export request to support@unolia.com. Exportable data includes data supplied or directly generated by the Customer and its Users, together with metadata needed for reuse: account and member data, Projects, domains and DNS, provider inventory, servers, websites, deployments, repositories, dependencies, monitoring, incidents, issues, costs, licenses, uploaded documents, activities, automations, and MCP logs. Ordinary exports do not include credential or private key values in order to prevent disclosure. On an authenticated request, secrets supplied by the Customer are returned or transferred through a secure method where required by law and technically feasible. Unolia's internal security secrets, other customers' data, proprietary detection logic, and internal telemetry not needed for reuse remain excluded. Self-service exports currently available use CSV, JSON, or DNS formats offered in the interface. On request, other exportable data is provided in JSON, CSV, or its original uploaded format according to its nature. Relationships are represented through stable identifiers in the export. Known technical limits, large volumes, and elements requiring manual intervention are communicated in the response to the request. After the end of the trial, the subscription, or the Contract, the Customer has at least thirty calendar days to retrieve its data before deletion, subject to legal duties and isolated backup rotation.

Article 10. Availability, maintenance, and support

10.1. Reasonable efforts. Unolia uses reasonable efforts to provide a secure and available Service. No uptime, recovery time, or support response time is guaranteed unless agreed separately in writing.

10.2. Maintenance. Unolia may temporarily interrupt the Service for maintenance, security, updates, or emergencies. Significant planned work is announced when reasonably possible.

10.3. Dependencies. The Service depends on the Internet, hosting providers, third-party APIs, and Connected Services. Outages, limitations, API changes, revocations, or third-party quotas may delay or prevent an Unolia feature.

10.4. Support. Requests may be sent to support@unolia.com. Priority depends on the plan. Priority does not create a guaranteed contractual response time.

Article 11. Customer obligations and prohibited use

The Customer and Users agree to:

  • use the Service in compliance with law, the Contract, and third-party rights
  • connect only accounts and resources they are authorized to administer
  • apply least privilege to Credentials and regularly review their scope
  • maintain a backup and rollback plan before sensitive operations
  • verify fixes, deployments, DNS changes, access changes, and automations before execution
  • not circumvent limits, access controls, security measures, or plan restrictions
  • not disrupt, abusively probe, copy, resell, or attempt to extract the source code of the Service
  • not introduce unlawful or malicious content or content infringing another person's rights
  • inform data subjects and have a legal basis where Customer Data contains personal data

Unolia may limit or suspend use that creates a reasonable risk to security, availability, a third party, or Service compliance.

Article 12. Data, intellectual property, and feedback

12.1. Customer Data. The Customer retains its rights in Customer Data. It grants Unolia the limited right to host, copy, structure, analyze, and transmit that data as necessary to provide, secure, and support the Service.

12.2. Service. Unolia, its code, interfaces, documentation, trademarks, and graphics remain the property of Eser DENIZ or their respective owners. The Contract grants only a non-exclusive, non-transferable right to use the Service for the Contract term.

12.3. Aggregated data. Unolia may produce aggregated statistics that do not identify the Customer, a User, or a natural person to secure and improve the Service.

12.4. Feedback. The Customer allows Unolia to use suggestions and feedback freely and without compensation, provided its confidential information is not disclosed.

Article 13. Confidentiality and security

13.1. Confidentiality. Each party protects non-public information received from the other and uses it only to perform the Contract. This duty does not cover information that became public without breach, was already lawfully known, was lawfully received from a third party, or was independently developed.

13.2. Security measures. Unolia applies technical and organizational measures proportionate to risk. They include logical Workspace isolation, access control, encryption in transit, password hashing, and application-level encryption of stored provider tokens, OAuth identities, notification destinations, and automation secrets.

13.3. Incident. Each party informs the other within a reasonable time of a security incident likely to affect Contract performance. Personal data notices are governed by Article 14.

Article 14. Personal data protection

14.1. Unolia's own processing. For account, billing, support, security, and Service measurement data, Unolia acts as data controller. Details appear in the Privacy Policy.

14.2. Data processed for the Customer. The subject matter of processing is the provision to the Customer of the aggregation, management, analysis, automation, and assistance features described in the Contract. Where Customer Data contains personal data that the Customer chooses to import or process, the Customer acts as controller and Unolia as processor under Article 28 GDPR. Processing lasts during the Contract and then during the return and deletion in Articles 9.5 and 14.8. The Customer determines the purposes and essential means, gives instructions, warrants that data and instructions are lawful, informs data subjects, handles their requests, and manages its Users' permissions.

14.3. Instructions. The Contract, Workspace configuration, and User actions are the Customer's documented instructions, including for transfers required to perform the Service. Unolia processes data only to provide, secure, maintain, and support the Service. If applicable law requires other processing, Unolia informs the Customer before that processing unless law prohibits the information. Unolia informs the Customer if an instruction appears to violate applicable law.

14.4. Nature and purpose. Operations may include collection from Connected Services, hosting, organization, search, matching, analysis, logging, transmission on instruction, export, and deletion. Data subjects may include Users, team members, employees, customers, suppliers, commit authors, technical contacts, and others whose data appears in connected systems. Categories are described in the Privacy Policy.

14.5. Personnel and security. Persons authorized by Unolia are bound by confidentiality. Unolia applies the measures in Article 13 and assists the Customer with its security duties to the extent set out in Article 14.7.

14.6. Subprocessors. The Customer gives Unolia general authorization to use providers identified as subprocessors in the dated list in the Privacy Policy. Where they process Customer Data on Unolia's behalf, Unolia contractually imposes the same data protection obligations set out in this Article and remains fully liable to the Customer for their performance. Unolia announces any addition or replacement by email or in the Service at least thirty days before it takes effect. This period may be shortened only where a security emergency, legal duty, or event outside Unolia's control requires it. During that period, the Customer may raise a reasoned data protection objection. If no reasonable solution is possible, the Customer may terminate the affected Service before the change.

14.7. Assistance. Taking account of the nature of processing and the information available to it, Unolia assists the Customer through appropriate technical and organizational measures with data subject requests and with its duties under GDPR Articles 32 to 36, including security, data breaches, impact assessments, and consultation of an authority. Unolia notifies the Customer of a Customer Data breach without undue delay after becoming aware and provides available information useful to the Customer's duties.

14.8. Data return and deletion. During the Contract, the Customer uses available export features or requests an export from Unolia. At the end of processing, Unolia, at the Customer's documented choice, returns personal data in a common structured format or deletes it, then deletes remaining copies unless law requires retention. If the Customer communicates no choice before the retrieval period in Article 9.5 ends, Unolia deletes the data. Copies in an isolated backup are made unavailable for ordinary use, used only for technical recovery, and deleted through normal rotation. On request, Unolia confirms completion of return or deletion in writing.

14.9. Information and audit. Unolia makes available information necessary to demonstrate compliance with this Article and contributes to audits conducted by the Customer, an independent auditor appointed by it, or a competent authority. Except after an incident, a regulatory request, or reasonable grounds to suspect non-compliance, the Customer groups audits to no more than one per year and gives reasonable notice. Every audit respects security, confidentiality, and other customers' rights. Each Party bears its ordinary costs. Reasonable additional costs caused by a specific request are agreed in advance unless the audit reveals material non-compliance by Unolia.

14.10. Transfers and location. Unolia safeguards transfers outside the European Economic Area through an adequacy decision, Standard Contractual Clauses, or another valid mechanism. The current register of infrastructure jurisdictions and measures addressing international governmental access appears in Section 8 of the Privacy Policy.

Article 15. Warranties and liability

15.1. Service limitations. Unolia does not warrant that every error will be detected, every fix will succeed, third-party data will be accurate, or the Service will meet a particular need not agreed in writing.

15.2. Backups and validation. The Customer remains responsible for its systems, Connected Services, action validation, and appropriate copies of critical data.

15.3. Indirect loss. Between professionals and to the extent permitted by law, neither party is liable for indirect loss, loss of operations, revenue, profit, customers, opportunity, or reputation, or data loss preventable through a reasonable backup.

15.4. Cap. Toward a professional Customer and to the extent permitted by law, Unolia's total liability under the Contract is limited to amounts excluding tax paid by the Customer for the affected Workspace during the twelve months before the event giving rise to liability. If no payment was made, the cap is EUR 100.

15.5. Exceptions. The exclusions and caps in Articles 15.3 and 15.4 do not apply to a Consumer Customer. They also do not apply where liability cannot be limited by law, including fraud, gross negligence, or personal injury. The cap does not apply where it would deprive an essential obligation of substance. For a breach attributable to Unolia of confidentiality, personal data protection, or a third party's intellectual property rights, the cap in Article 15.4 is raised to three times the amount calculated there, without falling below EUR 5,000.

15.6. Consumer legal warranties.

Important

A Consumer Customer benefits from the legal warranty of conformity for digital content and digital services provided in Articles L224-25-12 and following of the French Consumer Code. The Service, supplied on a continuous basis, must remain in conformity throughout the supply period. In case of a lack of conformity, the Consumer may require that it be brought into conformity free of charge and within a reasonable time. Failing that, the Consumer may obtain a price reduction or, where applicable, the termination of the Contract under the conditions provided by law. These rights are exercised free of charge through support@unolia.com and apply in addition to any commercial warranty.

15.7. Indemnity by a professional Customer. A professional Customer defends and indemnifies Unolia against any claim, proceeding, penalty, or cost, including reasonable legal fees, brought by a third party or an authority and arising from Customer Data, from the Customer's use of the Service or of a Connected Service in breach of the Contract, third-party terms, or applicable law, from an instruction given by the Customer, or from a breach of the warranties in Articles 1.2 and 14.2. Unolia informs the Customer of the claim promptly, does not settle it without the Customer's consent, which may not be unreasonably withheld, and cooperates reasonably at the Customer's expense. This Article does not apply to a Consumer Customer.

15.8. Time limit for claims. In accordance with Article 2254 of the French Civil Code, any claim by a professional Customer against Unolia under the Contract must be brought within twelve months from the day the Customer knew or should have known the facts giving rise to it. This Article does not apply to a Consumer Customer.

Article 16. Suspension and termination for breach

16.1. Suspension. Unolia may suspend all or part of the Service for non-payment, security risk, unlawful or abusive use, Contract breach, an authority request, or danger to a third party. Except in an emergency, Unolia tells the Customer the reason and gives a reasonable period to cure.

16.2. Termination. If a material breach is not cured within fifteen days after written notice, the other party may terminate the Contract. Immediate termination is allowed for fraud, a serious security violation, clearly unlawful use, or a breach that cannot be cured.

16.3. Effects. On the effective date, access rights end, subscriptions stop, and accrued amounts remain due. Provisions that by nature must survive remain effective, including confidentiality, data, intellectual property, payment, and liability provisions.

Article 17. Force majeure

Neither party is liable for delay or failure caused by an event reasonably outside its control that meets Article 1218 of the French Civil Code. The affected party informs the other as soon as reasonably possible and limits consequences. If the impediment lasts more than thirty days, either party may terminate the affected part of the Contract without compensation.

Article 18. Changes to the Service, prices, and Terms

18.1. Service. Unolia may change the Service, in particular to improve it, maintain security, reflect the evolution of its own providers, or comply with law. A material reduction of an essential paid feature is announced at least thirty days in advance where reasonably possible. That period does not apply to an urgent security or compliance measure. For a Consumer Customer, a modification that adversely affects access to or use of the Service in a way that is not minor is notified at least thirty days before it takes effect by email, stating the modification and its date. The Consumer may then terminate the Contract free of charge within thirty days of receiving the notice or of the modification, whichever is later, and is refunded the price paid for the period after termination.

18.2. Prices. A price change applies to new orders when published. For an active subscription, it applies at the next renewal after at least thirty days' notice. The Customer may cancel before that renewal.

18.3. Terms. Unolia may freely amend these Terms without prior notice. The updated version is communicated at least thirty days before it takes effect. The Customer may terminate before that date if it refuses. A change required by law or needed to address an urgent risk may take effect earlier with appropriate notice.

Article 19. Governing law and disputes

19.1. Governing law. The Contract and, more generally, the relationship between the Customer and Unolia are governed by French law.

19.2. Disputes between Unolia and a professional Customer. In the event of a dispute concerning the acceptance, validity, interpretation, performance, interruption, or termination of the Contract, the parties endeavor to resolve it amicably and in good faith. If the dispute persists beyond thirty (30) calendar days from the other party's receipt of a written notice detailing the dispute, either party may bring the matter before the competent court in accordance with Article 19.4.

19.3. Disputes between Unolia and a Consumer Customer. In the event of a dispute concerning the acceptance, validity, interpretation, performance, interruption, or termination of the Contract, the parties endeavor to resolve it amicably. After sending a written complaint to Unolia that did not receive a satisfactory answer, the Consumer may use, free of charge, the CMAP, the consumer mediator retained by Unolia, under the conditions provided in Articles L.611-1 and following of the French Consumer Code. Recourse to mediation is optional and does not deprive the Consumer Customer of the right to bring proceedings before the competent court under the conditions provided by law. The CMAP (Centre de médiation et d'arbitrage de Paris), located at 39 avenue Franklin D. Roosevelt, 75008 Paris, France, can be contacted:

19.4. Courts. Failing amicable agreement, any dispute between professional merchants concerning the acceptance, validity, interpretation, performance, interruption, or termination of the Contract is subject to the exclusive jurisdiction of the Commercial Court of Paris (Tribunal de commerce de Paris, France), notwithstanding multiple defendants or third-party proceedings, including for urgent, interim, or protective measures in summary proceedings or on application. A Consumer Customer is free to bring the dispute before the competent French courts.

Article 20. General provisions

20.1. Notices. Notices may be sent to the account email, displayed in the Service, or sent to support@unolia.com. The Customer keeps its contact details current.

20.2. Assignment. The Customer may not assign the Contract without Unolia's prior written consent. Unolia may assign it as part of a transfer of its business provided the Customer's rights are not reduced.

20.3. Independence. The parties are independent. The Contract creates no general agency, joint venture, or employment relationship.

20.4. Severability. If a provision is invalid, the others remain effective. Where needed, the parties replace it with a valid provision having the closest possible economic effect.

20.5. No waiver. Failure to exercise a right does not waive that right.

20.6. Contact. Questions about the Contract may be sent to support@unolia.com.

Annex. Withdrawal form

A Consumer Customer who wishes to withdraw may complete and return this form to Unolia, Eser DENIZ, 10 chemin du Bergeron, 27930 Huest, France, or by email to support@unolia.com.

I hereby give notice that I withdraw from the contract for the provision of the Unolia services below.

  • Subscription purchased on:
  • Name of the consumer:
  • Address of the consumer:
  • Email address of the account:
  • Signature of the consumer (only if this form is notified on paper):
  • Date:

Last updated: September 11, 2026